Returns & Refund Policy

Return & Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.

Title

Last updated: April 2025

1. General

2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

1. general

Our product comes with a 30-day money-back guarantee. If you are not satisfied with our product, send it back to us for a full refund following our Refund Policy. The return is invalid if the faults are caused by incorrect use or failure to respect the cleaning and care instructions.

To be eligible for a return, your item must be in the same condition that you received it, unborn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kitpii@kitpiitoys.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kitpii@kitpiitoys.store.

2. damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. european union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unborn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To expedite the process, please make sure to follow this format when emailing our Customer Support team:

Subject line: Return/refund request

Order No.:
Full name:
Contact email address:
Item(s) you want to return:
Once your request is approved, you will get a confirmation email with shipping guidelines.

5. refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at kitpii@kitpiitoys.store